Knowledgebase: Client Support
Writing Web Content
Posted by Liv James on 21/10/10 10:58

Writing Web Content

Your readers are looking for answers and helpful information – and quickly. Think of the typical person who will be reading the page, then ask yourself "If they read this, how will it help them answer their question or find a solution to their problem?"

Remember, what’s interesting to you may not be interesting to them. Do they really care about the entire history of your company, or do they just want to know if you’ve been around for more than six months?

Below are some basic guidelines and attached is a word document that may help you to flesh out your content so it is succinct and optimised for search engines.

 

Basic Guidelines

1. Ask these questions about anything you write

  • how does it meet the needs of readers?
  • what will people know, or be able to do, after reading it?
  • how does it help us achieve our aims?
  • is this information really necessary?

2. Be friendly and personal

  • every person reading your website does it alone, so write as if you have only one reader
  • using a website is a personal experience
  • write in 1st and 2nd person - it's “us” talking to “you”

3. Remember that most people don’t read most website content

  • put the main point in the first paragraph so people see it first
  • use bullet points if there is a list of related points (see the before and after example in the downloadable PDF below)
  • omit redundant content that obscures the important stuff

4. Avoid duplication and “filler content”

  • instead of repeating information that is on another page, link to it
  • don’t waste your reader’s time by stating the obvious
  • leave out fluffy marketing slogans and the like

 



Attachments 
 
 web-content.dotx (83.78 KB)
(1 vote(s))
Helpful
Not helpful

Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments:
CAPTCHA Verification 
 
Please enter the text you see in the image into the textbox below (we use this to prevent automated submissions).